PriParcel – Service-Specific Terms

Artikel 1. Applicability and scope

1.1 Applicability

1.2 Reach

1.3 Structure

Artikel 2. Service description

2.1 Shipping and logistics services

  1. PriParcel offers shipping and logistics services, both nationally and internationally. PriParcel helps the Customer with registering, labeling and offering shipments to selected carriers (such as PostNL, DHL, UPS or other couriers).
  2. The Customer can create shipments, select shipping options (e.g. standard, registered) and provide the required data via the PriPortal.
  3. The Customer can also be a webshop for whom PriParcel processes the returns and/or takes care of the fulfilment.

2.2 Intermediary between customer and carrier

  1. PriParcel does not provide its own road transport and is not formally a freight forwarder within the meaning of the law; It only facilitates the forwarding of parcels via selected carriers.
  2. The actual transport agreement is created between the Customer and the external carrier, whereby PriParcel acts as an intermediary or acts as a forwarding service.

2.3 No physical parcel collection

  1. Unless expressly agreed otherwise, it is not possible to physically collect parcels from PriParcel locations. Processing is done exclusively by (consolidated) forwarding with a courier (PostNL, DHL, etc.).

2.4 Transportation Restrictions and Indemnification

  1. PriParcel has restrictions when shipping to certain countries (including sanctioned countries). Certain goods (hazardous substances, prohibited products) may also be excluded from transport.
  2. It is the Customer's responsibility to verify that a shipment is legal in the destination country and that there are no embargoes or penalties. All costs (including fines, destruction, etc.) will be borne by the Client, even if the carrier or customs impose additional costs.

2.5 Size and weight restrictions (Customer responsibility)

  1. PriParcel itself does not apply fixed size or weight restrictions for shipments, but the Customer is obliged to adhere to the limits and conditions applied by the chosen carrier (such as PostNL, DHL, UPS, etc.). These limits can be found on the relevant carrier's website(s) or in their terms and conditions.
  2. The Customer is responsible for verifying that a shipment meets the requirements of the selected carrier in terms of dimensions and weight. PriParcel cannot be held liable if a shipment is refused, delayed or incurs additional taxes/costs for the carrier due to exceeding these limits.
  3. If the carrier restrictions are exceeded or exceeded, PriParcel may refuse, return or suspend the shipment until the Customer selects the correct shipping method (or carrier). Any additional costs (such as return postage, storage, correction labels) will be borne by the Customer.

2.6 Return handling and costs

  1. If a shipment cannot be delivered and is returned, the same tariff structures apply as for a regular shipment. Any additional costs (return postage, storage) are at the expense of the Customer, unless otherwise agreed in writing.

2.7 No mail processing by PriParcel

  1. No Setup for Mail
    PriParcel is not equipped or equipped for the processing of regular mail (letters and documents). For the receipt and processing of mail items, the Customer (Account Holder) must have a separate active subscription with PriPost.
  2. Incidental receipt of mail items
    If postal items (e.g. letters, court documents) do arrive at PriParcel via carriers (such as DHL, FedEx, UPS) or otherwise and the Customer does not have an active PriPost subscription, PriParcel will – if reasonably possible – open the mail, scan it and send it to the Customer by e-mail. Separate costs may be charged for each mail item (e.g. scanning, handling).
  3. Retention period
    If the Customer does not request to request the original mail item within six (6) weeks after the scan has been sent, the original will be destroyed by PriParcel or otherwise irrevocably deleted.
  4. Suspension in the event of unpaid invoices
    If PriParcel finds that (judicial) reminders or invoices from third parties are received that the Customer clearly does not comply with (e.g. outstanding claims with carriers, collection agencies), PriParcel can (temporarily) suspend the service and request the Customer to provide proof of payment.
  5. No liability
    Because PriParcel is not actually a mail processing entity, PriParcel accepts no liability for any damage or delay resulting from this incidental mail processing process. The Customer remains responsible for the timely and correct handling of mail or correspondence, and is deemed to have an active PriPost subscription for structural mail processing.

Artikel 3. Rates, deposit and subscription

3.1 Subscription Rates and Shipping Costs

  1. PriParcel can work with a (monthly) subscription for the use of its shipping platform. The monthly or periodic subscription rates are listed on the PriParcel website.
  2. The costs per shipment (shipping rate) are communicated in advance via the PriPortal, so that the Customer has insight into the price per package.

3.2 Deposit and payment

  1. The general financial provisions (such as Deposit, direct debit, payment terms) are regulated in Article 3 of the PriServices – General Terms and Conditions.
  2. The Customer must have sufficient funds in the Depot to pay shipping costs, surcharges and any subscription costs. If there is insufficient balance, PriParcel cannot offer the shipment to the carrier.

3.3 No separate insurance by PriParcel

  1. PriParcel itself does not offer additional insurance. The Customer can choose a shipping option with insurance via the selected carrier (if available). The conditions and coverage then depend on the carrier.

Article 4. Transport, liability and customs

4.1 External carriers

  1. After PriParcel transfers the shipment to the carrier, the further execution is in the hands of that carrier. PriParcel is not liable for damage, loss or delay during transport.
  2. PriParcel is not liable for damage caused by improper packaging or incorrect addressing, unless PriParcel itself made mistakes in labelling.
  3. The general terms and conditions of the relevant carrier (e.g. PostNL, DHL, UPS) may (partly) apply to the actual delivery.
  4. PriParcel does not guarantee specific delivery times or delivery times. All transit times mentioned or communicated are indicative; no rights can be derived from it.

4.2 Customs, import duties and cooperation with authorities

  1. For international shipments, customs in the destination country may charge import duties or taxes and require documents. The Client must provide correct and complete information.
  2. PriParcel is not responsible for delayed or refused shipments due to customs formalities. Any fines, additional charges or additional costs are at the expense of the Client.
  3. In the event of suspicion of fraud, smuggling or other irregularities, PriParcel may be obliged to provide information to customs or other (investigative) authorities on the basis of laws and regulations. PriParcel cooperates with this when there is a legal basis for it.

4.3 Dangerous or prohibited goods

  1. The Customer may not ship dangerous, prohibited or otherwise risky goods via PriParcel, unless the carrier and the law allow this under strict conditions and the Customer follows all required procedures.
  2. PriParcel and/or the carrier can block or destroy shipments if it turns out that they contain prohibited or dangerous goods. Any costs or damage resulting from such blocking shall be borne by the Client.

4.4 Fraud, abuse and blocking

  1. In the event of (suspected) fraud, unlawful use or violation of laws and regulations, PriParcel is entitled to block shipments and/or terminate the agreement. PriParcel can also inform the competent authorities in such cases.

4.5 Goods left behind

  1. If a shipment cannot be delivered or returned and the Customer does not provide (sufficient) instructions for further processing, PriParcel will give the Customer a reasonable period to respond. During this period, storage costs and (if applicable) administrative costs may be charged
  2. If after three (3) months still no response or instruction has been received from the Customer, PriParcel is entitled to cancel the shipment: 1. Store (at further storage costs) or 2. If the law permits, to destroy or sell, regardless of its (presumed) value.
  3. Any proceeds from a sale of the remaining shipment will first be settled against outstanding costs or claims that PriParcel has against the Customer. The Client remains liable for any residual damage or costs if the proceeds are not sufficient.
  4. PriParcel accepts no liability for loss, destruction or unavailability of a shipment after the expiry of these three (3) months, and the Customer can no longer claim the shipment or any (suspected) value thereof. This does not affect any outstanding payment obligations of the Customer.

Article 5. Termination and revocation in the event of non-payment

5.1 Duration and notice period

  1. Initial Term of six (6) months
    PriParcel is in principle entered into for an initial period of six (6) months, during which the Customer cannot terminate the Agreement prematurely. This period starts on the date that the Customer has requested the PriParcel service via the PriPortal and has agreed to the terms and conditions, unless otherwise stipulated in a quotation or written agreement.
  2. Transition to an indefinite period
    At the end of this initial period of six (6) months, the Agreement will automatically continue for an indefinite period of time, unless otherwise stated in the agreement or quotation.
  3. Termination after the initial period
    From the moment that the Agreement is valid for an indefinite period of time, the notice period is one (1) calendar month, in accordance with the PriServices – General Terms and Conditions (article 6.1). The Customer can terminate the PriParcel Agreement at the end of a calendar month via the PriPortal.
  4. No early termination
    The Customer may not terminate or dissolve the Agreement during the first six (6) months, except in situations where PriParcel itself is in breach of liability or by law. Any payment obligations for this period remain unaffected.
  5. Overige bepalingen
    This term and termination provision prevails over the general rule in the PriServices – General Terms and Conditions (which states that the notice period is one (1) month), as far as the PriParcel service is concerned. In the event of a conflict, the provisions of these PriParcel terms and conditions shall prevail.

5.2 Right of withdrawal (consumers)

  1. In principle, consumers (B2C) have a statutory withdrawal period of 14 days for distance contracts. See the PriServices – General Terms and Conditions (article 6) for the exact arrangement. However, once PriParcel has presented the shipment to the carrier, the costs have already been incurred and the agreement has actually been executed. The right of withdrawal therefore lapses for that specific shipment.
  2. Refunds of shipping costs already paid are not possible in this case, as PriParcel is also invoiced by the carrier.

5.3 Final termination in the event of non-payment

  1. If the Customer repeatedly or structurally fails to comply with its payment obligations (e.g. non-payment or insufficient Deposit), PriParcel is entitled to terminate/dissolve the Agreement. The Customer then loses any right to use the PriParcel service.
  2. If the Customer does use this service after termination (e.g. via the PriParcel address provided), the Customer will owe a penalty or additional costs in accordance with the PriServices – General Terms and Conditions or a specific penalty clause in these PriParcel Terms and Conditions.

5.4 Revocation of termination within 3 months

  1. Discretionary Law: Regardless of the formal termination due to non-payment, PriParcel reserves the right to revoke this decision within three (3) months after such termination, if the Customer still pays all outstanding amounts (including any fines and costs).
  2. No Enforceable Right: The Client cannot unilaterally claim this; it is a discretionary power of PriParcel. Payment within 3 months only creates the possibility to restore the Agreement.
  3. Effect of Revocation: If PriParcel revokes the termination, the Agreement is deemed never to have been terminated. The Customer will owe the usual subscription fees from the date of withdrawal (or if desired from the earlier date of termination). Previously imposed fines or costs for unauthorized use will be maintained.
  4. Final End: If the Customer does not pay within three (3) months, or PriParcel decides not to make use of its right of withdrawal, the termination will remain in full force.

Article 7 – Complaints and limitation

7.1 Complaints procedure and time limit

  1. If the Customer has a complaint about the performance of PriParcel (e.g. wrong label, faulty handling, or anything else related to the shipping/logistics service), the Customer must submit this complaint to PriParcel in writing or via the PriPortal (ticket) within thirty (30) days after the complaint has been discovered or could reasonably have been discovered.
  2. If the Client fails to complain within that 30-day period, the right to invoke the shortcoming lapses.

7.2 Recovery and liability

  1. If a complaint turns out to be well-founded, the Customer will give PriParcel the opportunity to carry out the agreed work (as far as possible).
  2. If repair or the performance of the work is no longer possible or useful, the limitation of liability applies in accordance with Article 4 (Transport, Liability and Customs) and Article 9 (Liability) of the PriServices – General Terms and Conditions.

7.3 Limitation period of claims

  1. Without prejudice to the statutory rules for consumers, the Customer's rights of action and other powers against PriParcel, for whatever reason, will in any case lapse if they have not been invoked in writing against PriParcel within one (1) year from the moment the Customer became aware or could reasonably have been aware of the event.
  2. After this period, PriParcel is indemnified from any form of liability or compensation, unless mandatory provisions prescribe otherwise.

7.4 Miscellaneous

  1. This complaint and limitation period is separate from any other (statutory) periods that apply to transport agreements (such as in the case of an international shipment under the CMR). In the event of a conflict, the mandatory rules of law prevail.
  2. In the case of consumer sales (B2C), the statutory warranty period applies, insofar as applicable. The shortening of the limitation period to one (1) year does not affect the indispensable consumer rights that are enshrined in law.

Article 7. Overige bepalingen

7.1 Return or recall of shipments

  1. Returns or retrieval of shipments are subject to the same (shipping) rate structure as regular shipments. Additional handling fees may be charged depending on the situation.

7.2 Modification of the Service

  1. PriParcel may change or (partially) discontinue the nature of its shipping service for business, legal or operational reasons. The Client will be informed at least 30 days in advance, unless there are compelling reasons that justify a shorter deadline.
  2. If the change causes a substantial disadvantage to the Customer, the Customer may terminate the change with effect from the date on which the change takes effect.

7.3 Choice of law and disputes

  1. These PriParcel Terms and Conditions are governed by Dutch law. Disputes will be submitted to the competent court in The Hague, in accordance with the PriServices – General Terms and Conditions.

7.4 Modification and version

  1. These Service-Specific Terms were last amended on the date listed below and published on the PriParcel website.
  2. The most recently published version, as in force at the time of entering into the Agreement, shall always apply.
  3. For the possibility of changing these Service-Specific Terms, please refer to Section 5.2 of the PriServices – Terms and Conditions, which provides that changes may be made, with 30 days' notice prior to their taking effect.
  4. In the event of any conflict or discrepancy between the Dutch version of these terms and conditions and the translations into other languages, the Dutch version shall prevail.

End of PriParcel – Service-Specific Terms

PriParcel - Return service for Webshops – Special Terms and Conditions

(Annex A to PriParcel Terms and Conditions)

Article A1. Applicability and ranking

A1.1 Applicability

A1.2 Scope

Article A2. Service description: Return processing

A2.1 Receipt of returns

  1. PriParcel receives returns on behalf of the Webshop at an agreed address (warehouse). The end consumer of the Webshop sends the package to this return address.
  2. PriParcel has no direct contact with the end consumer; all customer communication runs through the Webshop.

A2.2 Inspection and Packaging Level

  1. Depending on the wishes of the Webshop, PriParcel can:
  • The exact scope of the inspection and action is laid down in a service agreement or in the PriParcel portal. PriParcel is not responsible for the final decision on warranty, reimbursement or refund to the end consumer.

    • A2.3 Subscription and rates

    1. The Webshop pays a (monthly) subscription, plus a fee per return handling or per action performed (such as "inspection + photography").
    2. The current rates for the return service are listed in the price list on the PriParcel website or in a quote. PriParcel may change these periodically in accordance with the PriParcel – General Terms and Conditions.

    Article A3. Deposit, invoicing and payment

    A3.1 Deposit or invoice

    1. As with regular PriParcel services, the Webshop can use the PriServices Depot or, if sufficient size, pay on an invoice basis.
    2. The Webshop is responsible for sufficient balance in the Depot, so that PriParcel is not hindered in processing returns (e.g. storage, forwarding).

    A3.2 Direct Debit

    1. Any collection rules (direct debit, penalty for non-payment, etc.) are regulated in the PriServices – General Terms and Conditions.

    Article A4. Liability and Insurance

    A4.1 Warehouse storage and insured risks

    1. Contents / storage insurance
  • No all-risk coverage
  • Liability PriParcel
  • Exclusions and deductibles
  • Responsibility Webshop

    • A4.2 No transport liability

    1. PriParcel is not liable for damage that occurs before the parcel reaches the PriParcel warehouse (e.g. during the journey from the end consumer to the return address) or after the product has been re-sent to the Webshop or another destination (in which case carrier liability applies).

    A4.3 Inspection and reporting

    1. PriParcel reports its findings (such as photos, description of the condition) to the best of its ability, but does not guarantee that these findings fully reflect the actual condition. The Webshop remains ultimately responsible for the settlement with the end consumer.
    2. PriParcel is not liable for disagreements between the Webshop and the end consumer about the condition of the returned product.

    Article A5. Responsibilities and other provisions

    A5.1 Responsibility webshop

    1. The Webshop determines the return conditions for the end consumer (e.g. 14 days cooling-off period, warranty claims). PriParcel has no role in this and cannot be addressed by the end consumer.
    2. The Webshop must provide PriParcel with clear instructions (whether or not to check, which check, how to deal with damaged products, etc.). In the absence of instructions, PriParcel is authorized to keep the return in storage until further notice, for which storage costs may be charged.

    A5.2 Privacy and data

    1. PriParcel does not process any personal data of the end consumer other than the shipping labels and possible return forms that are included with the shipment. These are used exclusively for the performance of the service and are passed on directly to the Webshop or destroyed after processing.
    2. The Webshop is the controller for this consumer data. PriParcel acts as a processor within the meaning of the GDPR in the event of systematic processing.
    3. If PriParcel acts as a processor, a separate processing agreement (DPA) may apply. This can be found at:
      https://www.legaldocs.center/priservices/t01-en-parcel-dpa.html

    A5.3 Fraud and Unlawful Goods

    1. If PriParcel suspects that returns contain illegal goods or fraud is being committed during an inspection, PriParcel can suspend the agreement and call in any authorities.
    2. The Webshop remains ultimately responsible for the goods and the relationship with the end consumer.

    A5.4 Duration and termination

    1. This return service is entered into for an indefinite period of time (or with a minimum contract period), with a one-calendar month's notice, unless otherwise agreed.
    2. In the event of cancellation, PriParcel will take care of the remaining returns that have already been received, within an agreed period. After that, no new returns will be accepted.

    End of PriParcel – Return service for Webshops – Special Terms and Conditions

    Version: 2.0

    Date: 18-01-2025