PriPost – Service-Specific Terms

Artikel 1. Applicability and scope

1.1 Applicability

• These PriPost - Service-Specific Terms and Conditions (hereinafter: "PriPost - Terms and Conditions") apply to all mail-related services that PriPost B.V. (hereinafter: "PriPost"), established and having its principal place of business at Laan van Waalhaven 139a, 2497GK The Hague, registered with the Chamber of Commerce under number 65007956, offers to the Client.

1.2 Reach

• These PriPost Terms and Conditions apply in addition to the PriServices General Terms and Conditions. In the event of a conflict between these PriPost Terms and Conditions and the PriServices Terms and Conditions, these PriPost Terms and Conditions shall prevail.
• All intellectual property rights relating to the PriPortal, the website(s) and related software are subject to the provisions of article 12 of the PriServices – General Terms and Conditions, which are an inseparable part of these Service-Specific Terms.

1.3 Structure

• PriPost B.V. is an independent company under PriServices B.V.. The financial administration (including depot management, invoicing, collection) can be carried out by PriServices B.V. on behalf of PriOffice.

Artikel 2. Service description

2.1 Mail Receipt and Processing

1. PriPost offers the service to receive, scan, store and/or forward mail on behalf of the Customer. Via the PriPortal, the Customer can indicate how PriPost should process the mail (e.g. scanning and e-mailing, forwarding, destroying).
2. PriPost can accept mail items for the customer at the reception location set by the customer in the PriPortal.

2.2 No physical mail collection

1. Unless expressly agreed otherwise, it is not possible to physically collect mail items from PriPost locations. The processing takes place digitally (scan & e-mail) or via forwarding by regular mail or courier.

2.3 Linking to other services

1. If the Customer also uses PriOffice, a PriPost subscription is required to have the incoming mail processed.
2. To receive parcel delivery service, the customer must take out a PriParcel subscription. PriPost only processes letters and documents, unless otherwise agreed in writing.

2.4 Content Restrictions & AML/KYC

1. PriPost can refuse or not process certain mail items if they have (suspected) illegal or dangerous content, or if there is abuse.
2. In order to prevent fraud and in accordance with any anti-money laundering (AML) legislation and KYC rules, PriPost may request the Customer to provide identification documents. In the event of insufficient cooperation, PriPost may suspend or terminate the service (see also the PriServices – General Terms and Conditions on suspension and dissolution).

Artikel 3. Rates and deposit

3.1 Reference to PriServices – Terms and Conditions

1. The general financial arrangements (Deposit, direct debit, payment terms) follow from Article 4 of the PriServices – General Terms and Conditions.
2. The Client is obliged to have sufficient funds in the Depot at all times to cover the processing and shipping costs.

3.2 Specific PriPost rates and price list

1. The rates for mail processing (e.g. per scan, per forwarding moment, letterbox package) are listed on the PriPost website or in an up-to-date price list. The Client can consult this price list on the website of PriPost (https://www.pripost.eu/en/postbox-rates)
2. PriPost may change the rates periodically in accordance with the procedure in the PriServices – General Terms and Conditions (Article 4.4).

3.3 Shortage in deposit

1. If the Depot is insufficient, PriPost may (temporarily) suspend the mail processing. Mail items will not be forwarded or scanned until the balance has been replenished.
2. In that case, PriPost may decide to return mail to the sender or to keep it (limited) until there is sufficient balance again. Any storage costs may be charged to the Customer.

Article 5. Liability and indemnification

5.1 Supplementary to PriServices – General Terms and Conditions

1. The general limitations of liability (see the PriServices – Terms and Conditions) apply without prejudice.
2. PriPost is not liable for indirect damage (consequential damage, loss of profit, reputational damage) or damage due to delay, unless there is intent or gross negligence on the part of PriPost.

5.2 Transport by third parties

1. As soon as PriPost forwards the mail via an external carrier (e.g. PostNL, courier), the further responsibility lies with this third party. PriPost is not liable for damage, loss or delay during transport, except in the case of intent or gross negligence on the part of PriPost itself.

5.3 Content and legality

1. PriPost does not actively check the content of the mail items. The Customer indemnifies PriPost against all claims by third parties related to illegal, unwanted or rights-infringing content.
2. If PriPost suspects that the mail flow is being used for unlawful, fraudulent or punishable purposes, PriPost is entitled to terminate the Agreement immediately and may call in the competent authorities.

Article 6. Termination and consequences

6.1 Term and notice period

1. In principle, the PriPost service is entered into for an indefinite period of time, unless a specific term is stated in a quotation or written agreement.
2. The method of termination and the notice period follow from the PriServices – General Terms and Conditions, article 6, unless otherwise agreed in writing.

6.2 Handling of existing mail

1. After the (final) cancellation date, PriPost will no longer accept or process new mail. Mail items received before the cancellation date will be processed or forwarded for a maximum of 2 weeks (or in accordance with other agreed instructions), unless otherwise agreed.
2. The Customer must notify senders of a change of address. PriPost is not responsible for the forwarding of mail that arrives after the agreed period.

6.3 Penalty for unauthorized use of address

1. Unauthorized use of address
   In the event of dissolution or termination of the agreement with PriPost (e.g. termination of the postal service), the Customer must cease all use of the PriPost address.
2. Fine
   If the Customer continues to use the PriPost address after termination (e.g. registration with the Chamber of Commerce, listing on the website, etc.), PriPost may charge a penalty in the amount of the applicable monthly subscription rate plus an administration fee of 15 euros per month. See also Article 7 (Unauthorized use after termination) of the PriServices – General Terms and Conditions for the general penalty clause.
3. Additional damage
   This penalty does not affect PriPost's right to additional compensation in the event of further damage due to misuse or unauthorised use of addresses.

6.4 Termination due to non-payment and withdrawal

1. Termination - If the Client imputably fails to fulfil its payment obligations (e.g. non-payment or structurally insufficient Deposit), PriPost is entitled to terminate or dissolve the Agreement. The Customer thereby loses any right to use the PriPost address and service.
2. Continued use - If the Customer does use the PriPost address (e.g.) after the termination, the Customer will owe a penalty in accordance with Article 5.3 or other provisions in the PriServices – General Terms and Conditions.
3. Withdrawal within 3 months - Regardless of the formal termination, PriPost reserves the right to revoke this termination within three (3) months from the date of termination, if the Customer still meets all its payment obligations (including any fines and costs). This is a discretionary power of PriPost; the Client shall not be entitled to enforce any enforceable right to this.
4. Effect of revocation - If PriPost revokes the termination, the Agreement will be deemed never to have ended. In that case, the Customer will owe the usual subscription fees from the date of withdrawal (or, if desired, retroactively from the original termination date - see underlying agreements). Any fines for unauthorized use in the intervening period remain due.
5. Definitive termination - If the Client does not pay within three (3) months, or PriPost decides not to revoke the termination, the termination will remain in full force and effect and the Agreement will be definitively terminated.

Article 7 – Use of addressees

7.1 Definition and purpose

1. PriPost offers customers the possibility to add additional recipients to a Postbox. These addressees are intended exclusively for:
   • Private Customers: immediate family members, such as partner and children.
   • Corporate Customers: additional trade names or ancillary businesses that are wholly owned by the Corporate Customer.
2. The addition of third parties without a direct relationship with the Customer, such as third parties, external companies or other unaffiliated parties, is not permitted without the explicit permission of PriPost.
3. PriPost has the right to check at any time whether the added addressees comply with these conditions.

7.2 Responsibility and indemnification of the customer

1. The Customer is fully responsible for the accuracy and legality of the added addressees and guarantees that there is a direct business or personal relationship with each addressee.
2. The Customer must at all times comply with all applicable laws and regulations, including the Money Laundering and Terrorist Financing (Prevention) Act (WWFT) and other relevant legislation relating to the granting of domicile and mail processing.
3. In the context of the Wwft, the Client bears the responsibility to be able to demonstrate at all times who the addressees are and what the nature of the relationship with these persons or entities is.
4. If PriPost has doubts about the legality of an addressee or possible conflict with the AML, PriPost may request additional documentation and temporarily put the Postbox on standby until the Customer has provided the requested information.
5. Protection: If PriPost or any of its affiliates is sued by third parties (including regulators, authorities or other parties) as a result of the addition or use of addressees by the Client, the Client fully indemnifies PriPost and its affiliates. The Client is obliged to fully compensate all damages, costs and fines resulting from this.

7.3 Limits and Restrictions

1. For retail customers, a maximum of ten (10) additional recipients applies.
2. For business customers, a maximum of fifteen (15) additional recipients applies.
3. Burden of proof for business customers: If a business customer adds additional trade names or ancillary companies as an addressee, he must demonstrate that he is entitled to use these names. This proof must be provided by uploading a recent extract from the Chamber of Commerce (KvK) or a similar document in the account. PriPost reserves the right to request this information, to charge the administrative costs for this and, in the absence of sufficient evidence, to remove the addressee or to put the Postbox on standby.
4. Business Customers who wish to add additional addressees for business purposes, such as administrators, attorneys, or other service providers who receive mail on behalf of third parties, must obtain PriPost's prior written consent. PriPost may request additional documentation or information before granting approval.

7.4 Addition of addressees by PriPost

1. If PriPost determines that a particular addressee is actually being used by the Customer without being registered, PriPost has the right to add this addressee to the account holder's account.
2. The Customer will be informed of this and will have the opportunity to object within a period specified by PriPost. If no valid appeal is filed, the recipient will remain added to the account.

7.5 Enforcement, sanctions and penalty clause

1. If abuse or deviations from these terms and conditions are detected, PriPost may put the Postbox on standby and request additional information from the Customer.
2. If, after investigation, it appears that the addressees do not meet the set criteria, PriPost reserves the right to remove the additional addressees, suspend the account or take other appropriate measures.
3. In cases of repeated or severe abuse, PriPost may terminate the account without refund of amounts already paid.
4. Penalty clause: If the Account Holder acts in violation of this article, in particular with regard to the unlawful addition or use of addressees, the Account Holder will owe an immediately payable penalty of €25 per violation per addressee without further notice of default. PriPost reserves the right to charge this fine again in the event of a repeat offence, as long as the violation continues or recurs. This does not affect PriPost's right to claim full compensation if the actual damage suffered exceeds the amount of the fine.

Article 8 – Use of the Postbox, parcels and left behind goods

8.1 No parcel processing by PriPost

1. PriPost is not equipped or equipped for the processing of parcels. If parcel shipments do arrive at the PriPost address, they will in principle be transferred to PriParcel for further processing.
2. A consignment (in particular parcels) may be classified as 'goods left behind' in the following cases, among others:

• The customer has cancelled his/her account (or PriPost has terminated the agreement in accordance with these terms and conditions), but there is still a shipment at PriPost.
b) The Customer has explicitly indicated that he does not want to enter into a PriParcel agreement for parcels.
• The Customer has outstanding claims with PriServices, as a result of which PriPost cannot forward or release the shipment.
• The Customer will continue to leave the storage costs for a shipment unpaid.
• The Customer has failed to forward or receive the shipment, despite a summons.

8.2 Goods left behind

1. Once a shipment has been designated as "leftover goods," PriPost will have the right to proceed with the removal, destruction, return to sender or removal of the shipment after three (3) months, regardless of its (presumed) value.
2. To the extent permitted by law, PriPost cannot be held liable for any loss, destruction or unavailability of the shipment, even if the shipment represented any value. The fact that the shipment is removed, destroyed or no longer available does not affect any outstanding claims of PriPost against the account holder.
3. The account holder indemnifies PriPost against any damage that may result from this action. PriPost is not obliged to pay any compensation or compensation if the account holder still claims the remaining good after the three-month period.

8.3 Fair Use principle for postal addresses

1. PriPost's postal addresses are in principle intended for receiving regular mail addressed to the (lawful) holder of the postal address. PriPost applies a "fair use" principle: it must be a reasonable volume of mail, appropriate to the type of (private or business) use.
2. If PriPost considers that the Customer is receiving an excessive amount of mail (e.g. mass mailings, inappropriate volumes), the Customer will be warned in writing or electronically. The Customer will then have fourteen (14) days to normalise the situation.
3. If this violation of the fair use principle continues, PriPost is entitled to terminate the agreement with a notice period of thirty (30) days, without prejudice to the right to additional costs (e.g. additional processing costs) in the event of excessive use.

8.4 Prohibited Use as a Shipping or Return Address for Mailings

1. PriPost's mailing addresses are not intended to be a shipping or return address for large-scale mailings or similar activities.
2. If PriPost finds that the address is being used in this way, PriPost may charge the Customer for the costs actually incurred (in connection with additional processing or inconvenience).
3. In addition, such abuse may constitute a ground for (premature) termination of the agreement, without prejudice to PriPost's right to compensation.

Artikel 9. Overige bepalingen

9.1 Consumers (B2C) vs. Business Customers (B2B)

1. If PriPost also serves private (consumers), the consumer in the case of a distance contract (such as online registration) in principle has a right of withdrawal of 14 days, unless a legal exception applies. See the PriServices – General Terms and Conditions (article 6) for the exact arrangement.
2. If PriPost serves business customers, this provision does not apply.

9.2 Modification of the Service

1. PriPost may change or (partially) terminate the content and structure of the mail processing service for economic, legal or operational reasons. The Client will be informed at least 30 days before the entry into force, unless urgent reasons justify a shorter period.
2. In the event of a substantial deterioration of the service, the Client has the right to terminate the Agreement in accordance with Article 5.

9.3 Choice of Law and Forum

1. These PriPost Terms and Conditions are governed by Dutch law. Disputes will be submitted to the competent court in The Hague, in accordance with the PriServices – General Terms and Conditions.

9.4 Modification and version

1. For the possibility of changing these Service-Specific Terms, please refer to Section 5.2 of the PriServices – Terms and Conditions, which provides that changes may be made, with 30 days' notice prior to their taking effect.
2. These Service-Specific Terms were last modified on the date listed below and published on PriPost's website.
3. The most recently published version, as in force at the time of entering into the Agreement, shall always apply.
4. In the event of any contradictions or differences between the Dutch version of these terms and conditions and the translations into other languages, the Dutch version shall prevail.