These Terms and Conditions (“Terms”) govern the use of the services offered under the trading name The Digital PO Box, operated by The Bizz Hub LLC-FZ (License No. 2313890.01), with its registered office at The Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. (hereinafter referred to as “The Bizz Hub” or “TBH”, and trading under the name “The Digital PO Box”), which is the contracting entity for all Services.
By registering for, accessing, or using any service provided by The Digital PO Box, you (“Customer”, “you”, or “your”) agree to be bound by these Terms, which form a binding agreement between you and TBH. These Terms and any related agreements shall be governed by and construed in accordance with the laws of England and Wales.
These Terms apply to all Customers who use TBH’s Services to receive, scan, or forward physical mail through one or more Partner Locations.
The Digital PO Box works with independent processing partners (“Partners”) who operate local postal facilities and handle mail on behalf of Customers. All Partners are screened, approved, and required to follow TBH’s strict privacy and security protocols.
By continuing to use the Services or by ticking the consent box when submitting an online form, you confirm that you have read, understood, and accepted these Terms, including our Privacy Statement.
If you do not agree with any part of these Terms, you must not use the Services provided by The Digital PO Box.
Where TBH publishes a Country-Specific Annex in respect of a country in which a Partner Location is situated, that Annex forms an integral part of these Terms and applies to the Customer’s use of any Partner Location in that country, in addition to, and where inconsistent prevails over, the corresponding provisions in the main body of these Terms.
Country-Specific Annexes are published on the TDPB website together with these Terms. By selecting a Partner Location situated in a country for which a Country-Specific Annex is in force, the Customer accepts the applicable Annex.
As of the effective date of these Terms, the following Annex is in force:
For the purposes of these Terms, the following definitions apply:
The Digital PO Box provides Customers with one or more physical postal addresses (“Partner Locations”) where mail can be received on their behalf. Each item received is processed according to the Customer’s instructions—scanning, forwarding, or secure destruction—via TDPB’s digital platform. The Service is designed for receiving, digitising, and managing postal correspondence remotely.
TDPB provides technology and coordination services only and acts as an intermediary between Customers and Partner Locations. It does not provide or sublet physical office space, residential addresses, company registration addresses, or any form of premises access, and does not assume the obligations of a national postal or courier operator.
Customers may use their assigned address and Digital PO Box Number on websites, correspondence, or stationery, provided such use does not suggest that the address constitutes a physical office, business registration, or place of residence.
The Services are available worldwide, except in countries or territories subject to international sanctions or restrictions where TDPB is legally prohibited from operating.
Each Partner Location operates under TDPB’s policies and procedures to ensure privacy, security, and consistent quality of service. Partners are independently owned and operate under contract with TDPB as approved processing facilities.
TDPB may add, suspend, replace, or discontinue Partner Locations. If a Partner Location is discontinued, TDPB will notify affected Customers at least two (2) months in advance and offer a reasonable alternative location. The Customer may choose to (a) continue the Subscription at the proposed alternative location, or (b) cancel the location-specific Subscription before the change takes effect. No refunds are due in connection with such changes, except where mandatory consumer law requires otherwise. TBH shall not be liable for any indirect loss arising from such network changes, provided that reasonable notice has been given.
In exceptional cases where a Partner Location must cease operations immediately due to legal, safety, or force-majeure reasons, TDPB will notify affected Customers as soon as reasonably possible and offer an alternative solution without liability for resulting delays or mail loss.
After the effective date of a discontinued Partner Location, any mail still sent to that address cannot be processed and falls outside the responsibility of TDPB and the Partner.
Jurisdictional Limitations: Service features, forwarding options, delivery times, and operational procedures may vary by country or Partner Location due to local postal and customs regulations. Such variations shall not constitute a breach of contract.
TDPB is not a postal or courier operator and does not provide universal postal services as defined under national postal laws; it operates solely as an intermediary digital mail-management service.
The postal address provided through The Digital PO Box may be used solely as a correspondence and mail-handling address. It is intended for receiving, scanning, forwarding and securely managing postal items on behalf of the Customer.
The address may not be interpreted or presented as providing any form of physical office, local presence, establishment, residency, or operational facility.
The Customer is strictly prohibited from using, presenting, or allowing others to use the provided address or Digital PO Box Number for any of the following purposes:
Under no circumstances may the Customer hold out the Partner Location to the public, local government, or any corporate registry as the official "Registered Office," "Statutory Seat," "Principal Place of Business," or "Tax Domicile" of any Legal Entity.
The Customer shall ensure that use of the address complies with all applicable postal, commercial, tax, immigration, financial-services and regulatory requirements in the jurisdictions where it is used.
TBH is not responsible for verifying the legality, regulatory eligibility or suitability of the Customer’s specific use case. Any prohibited, misleading or non-compliant use of the address constitutes misuse under these Terms.
Any use of the address in violation of this section may result in:
Such actions may be taken in accordance with Article 9 (Misuse, Fraud & Prohibited Use) and without refund of any fees paid.
To use the Services, each Customer must create an Account and complete the required registration process by providing accurate and complete information. The Customer is responsible for keeping all account details, login credentials, and contact information up to date at all times.
TBH is not subject to Anti-Money-Laundering (AML) or Counter-Terrorism-Financing (CTF) legislation. Customer identity verification is performed solely as a voluntary integrity and security measure to protect the platform from misuse and impersonation.
Before any Service can be activated, the Customer must successfully complete a basic identity verification (“KYC-Lite”) process carried out by TDPB or an approved verification provider such as SumSub. These checks are part of TBH’s voluntary compliance framework and are not performed under any statutory AML or CTF obligation. TBH reserves the right to request additional documentation if required to confirm identity or prevent fraud.
If the verification process is not completed or is found to contain false or misleading information, the Account will remain in Standby Status. Accounts in Standby Status are inactive: mail may not be received or processed, and the assigned Digital PO Box Number may not be used until verification is successfully completed. Any mail received for an unverified Account may be returned or securely destroyed without liability to TBH or the Partner.
The Customer may register multiple addressees (individuals or businesses) under the same Account and Digital PO Box Number, provided that all such names are disclosed during verification. The Account Holder remains fully responsible for all mail and activity associated with the Account, including any mail addressed to additional names listed by the Customer.
In specific countries (such as France and Cyprus), local laws prohibit us from receiving mail for registered corporate entities. You must check the Country-Specific Annexes. Where restricted by an Annex, you may only receive mail as a Natural Person (including as an independent freelancer), and you may not register a Legal Person/Corporation to the address.
TBH reserves the right to decline or suspend an Account at its sole discretion if it suspects misuse, fraud, or non-compliance with these Terms or other applicable laws.
Verification Provider Processing: Identity documents uploaded during the verification process are processed directly by the verification provider, which acts as an independent data processor in compliance with applicable data-protection laws. TBH does not store or control such documents beyond what is necessary to receive and record the verification status.
Compliance & Co-operation: TBH may cooperate with competent authorities where legally required to prevent fraud or other unlawful activity related to the Services. TBH may also share limited verification data with Partner Locations where necessary to comply with postal or delivery identification requirements.
The Customer is solely responsible for ensuring that their use of the Services complies with all applicable laws, regulations and industry rules in the countries or jurisdictions where the Services are used or where mail is received, scanned or forwarded. This includes, without limitation:
TBH has no obligation to assess, monitor or verify whether the Customer’s use of the Services is lawful, compliant or suitable for a specific regulatory purpose. TBH does not provide legal, financial or compliance advice, and the Customer may not rely on the Services as evidence of residency, tax domicile, business establishment, regulatory presence or any form of official status.
If TBH reasonably suspects that a Customer’s use of the Services violates applicable law, exposes TBH or its Partners to legal or regulatory risk, or conflicts with these Terms, TBH may take any of the following actions:
The Customer shall indemnify and hold harmless TBH and its Partners from any claims, penalties, costs or damages arising from the Customer’s failure to comply with applicable laws or the obligations set out in this section.
The Services are offered on a subscription basis. Customers may choose between a Monthly Subscription or an Annual Subscription. Annual Subscriptions include a discount compared to monthly pricing. All fees are exclusive of scanning, forwarding, or destruction services, unless otherwise specified.
Additional mail processing plans are available, including options such as:
The applicable rates, currencies, and service options are displayed in the Customer Portal and may vary by country, region, or Partner Location. The prices shown in the Customer Portal form part of these Terms once a Subscription is selected.
All payments are charged in the currency shown in the Customer Portal. Where required by law, invoices will display the applicable VAT number of The Bizz Hub LLC-FZ.
Customers are responsible for any applicable local taxes, VAT, or similar charges required by their jurisdiction, unless expressly stated otherwise in the Customer Portal.
Billing & Invoices: All billing and invoicing for Subscriptions and additional services are processed automatically through Stripe or another authorized payment processor. Upon each successful charge, the Customer will receive a digital invoice or receipt at the email address registered in their Account. All invoices are issued by TBH in electronic form and are deemed valid without a handwritten signature. The Customer agrees to accept electronic invoices as sufficient proof of payment and acknowledges that Stripe acts solely as a payment facilitator on behalf of TBH.
Tax & Invoicing via Stripe: All invoicing and tax calculations are performed automatically through Stripe Tax and Stripe Invoicing. Stripe determines the applicable VAT or sales-tax rate based on the Customer’s billing information and local tax rules, including any reverse-charge mechanisms where applicable. TBH does not issue or store invoices locally; all invoices are generated, stored, and made available to the Customer through Stripe’s secure system. TBH relies on Stripe’s automated calculations for all tax-compliance purposes.
Upon registration, the Customer selects and pays for a Monthly Subscription or an Annual Subscription and receives immediate access to a Digital PO Box Number and to the Customer Portal. No free trial period is offered. Where the Customer is a consumer, the Customer's right to withdraw from the contract within fourteen (14) days (the "Withdrawal Period") is set out in Article 8.7.
By subscribing, the Customer authorizes TBH to automatically charge the registered debit or credit card for the selected plan on a recurring basis until cancellation. The applicable fee for the selected Monthly or Annual Subscription is charged at the time of purchase, subject to the Customer's right of withdrawal under Article 8.7.. Subscriptions renew automatically at the end of each billing period. The Customer will be notified before each renewal and may cancel the Subscription at any time through the Customer Portal before the renewal date.
If a payment fails, the payment processor will automatically retry the transaction several times. If payment cannot be successfully collected, TBH reserves the right to suspend or terminate the Account. In such cases, the Partner may return or destroy any remaining mail, and the Customer forfeits the assigned Digital PO Box Number.
Customers may subscribe to multiple Partner Locations under the same Digital PO Box Number. Each location is billed separately, and a separate Subscription fee applies per location. Each location can be cancelled independently. Scan Credits are valid across all active locations but remain subject to the one-year validity period.
All amounts paid are non-refundable. No refunds will be issued for unused Subscription periods, unspent Scan Credits, or early termination, except where mandatory consumer-protection law requires otherwise. This does not affect any reimbursement due to a consumer on withdrawal under Article 8.7.
To ensure stable, secure and high-quality service for all Customers, The Digital PO Box applies a Fair Use Policy (“FUP”) to certain features of the Services, including scanning, forwarding, AI-assisted communication and customer support.
The FUP applies to any usage patterns that are excessive, abnormal or inconsistent with reasonable, good-faith and typical personal use. Examples include, but are not limited to:
Where TBH determines that usage violates the Fair Use Policy, TBH may take one or more of the following actions:
TBH will make reasonable efforts to notify the Customer before taking corrective action, unless immediate action is necessary to ensure service stability, prevent misuse or protect Partner Locations.
Limitations or restrictions applied under this Fair Use Policy do not entitle the Customer to refunds, credits or compensation of any kind.
Scan Credits represent prepaid units that can be used to view or process scanned mail items. Scan Credits have no monetary value, are non-transferable, and cannot be redeemed for cash or refunds. They remain valid for as long as the Customer maintains at least one active Subscription, up to a maximum validity period of one (1) year from the date of purchase.
Scan Credits may be used across multiple Partner Locations linked to the same Customer Account. However, Unlimited Scanning or Full Service Plans apply per individual location and cannot be shared across different Partner Locations.
All scanned data associated with the Account will be permanently deleted thirty (30) days after the termination date, or within ninety (90) days from the original upload date, whichever occurs later, except where a longer retention period is required by law or necessary for legitimate compliance purposes (for example, payment or verification records).
When an Account is terminated or expires, all scanned data associated with the Account will be permanently deleted after the applicable retention period. During the 30-day grace period following termination, the Customer may still request access to or download any remaining scans. After this period, all data is irreversibly deleted and cannot be recovered. The Customer acknowledges and agrees that it is their sole responsibility to download or back up any important documents before deletion.
TBH and its Partners use encrypted storage systems to protect all digital scans. Partners act as independent processing facilities and have no access to the content of scanned mail except through automated systems required for processing and secure delivery to the Customer’s Account.
TBH acts as the data controller for all personal data processed in connection with Customer Accounts. Partners and technical providers act as independent or sub-processors bound by strict confidentiality and data-protection requirements.
All data handling, storage, and deletion are carried out in accordance with TBH’s Privacy Statement, which forms an integral part of these Terms.
All scanned mail items are considered delivered once they are made available in the Customer Portal. TBH has no obligation to provide alternative delivery methods unless explicitly offered as part of a paid service.
The Customer is solely responsible for maintaining secure and uninterrupted access to the Customer Portal, including:
TBH is not liable for missed notifications, unavailable scans or delays resulting from the Customer's devices, email provider, network, browser configuration or security settings.
For security and fraud-prevention purposes, TBH may implement measures such as session timeouts, IP-based restrictions, login rate limits and 2FA requirements. These measures may temporarily restrict access and do not constitute service downtime or a failure to deliver mail.
Once a scanned item is accessible in the Customer Portal, TBH’s delivery obligation is fully satisfied, regardless of whether the Customer downloads, views or acknowledges the item.
The Customer is responsible for downloading, backing up or safekeeping any scans made available during the applicable retention period. TBH shall not be liable for any loss of access after the deletion deadlines described in this Article.
Mail received at any Partner Location is processed on behalf of the Customer in accordance with the Customer’s selected preferences and the instructions recorded in the Customer Portal. Each Partner acts under written agreement with TBH and operates solely under TBH’s direction. Customers have no direct contractual relationship with any Partner.
The Customer acknowledges that the Service is designed for handling standard postal mail only. Packages, parcels, courier shipments, registered letters, or items requiring signature upon delivery are not accepted or processed by TBH or its Partners unless explicitly approved in advance.
Mail processing (scanning, forwarding, or destruction) is performed strictly under the Customer’s authorization for the purpose of providing the Service. By using the Service, the Customer expressly consents to the opening and scanning of mail items when scanning is selected as a processing option.
Upon receipt of mail, Partners will register and process each item according to the Customer’s settings:
Customers must ensure that all senders correctly address their mail using the format provided in the Customer Portal for the Digital PO Box assigned to them. Each item must clearly display the Customer's full name (or company name) and the assigned Digital PO Box Number.
In certain countries, the national postal operator delivers mail by addressee name and requires the use of a "c/o" (care of) line referencing the Partner at whose premises the mail is received. Where this applies, the Customer Portal will display the address format for the assigned Digital PO Box with the c/o line included, and Customers must use that exact format when providing their address to senders. Failure to use the c/o line in countries where it is required may result in mail being returned to the sender as undeliverable.
A typical format may appear as follows:
[Customer Name or Company Name] Ref. TDPB [8-digit number] [Street and/or Building Name] [Postal Code] [City] [Country]
Where a c/o line is required, the format will appear as follows:
[Customer Name or Company Name] Ref. TDPB [8-digit number] c/o [Partner Name] [Street and/or Building Name] [Postal Code] [City] [Country]
Mail that does not include a valid Digital PO Box Number, that does not follow the addressing format applicable to the assigned Partner location (including, where required, the c/o line), or that cannot be linked to an active Customer Account, may be delayed, returned, or securely destroyed after a reasonable retention period. TDPB and its Partners are not responsible for delays or losses resulting from incorrect addressing.
Once mail has been handed over to a national postal service or courier for forwarding, TBH and its Partners are no longer responsible for delivery delays, losses, or damages caused by those carriers. Such shipments are subject to the carrier’s own terms and conditions.
TBH and its Partners may refuse, return, or destroy any mail that appears to contain prohibited, illegal, or hazardous materials, or that violates postal or customs regulations. TBH and its Partners reserve the right to report suspected unlawful activity or contents to the competent authorities where required by law.
Mail addressed to a Partner Location that has been discontinued after the notified effective date cannot be processed and falls outside the responsibility of TBH and the Partner.
TBH and its Partners do not verify, inspect or assess the legality, accuracy or safety of the content of any mail item, except to the extent strictly necessary for scanning, security, or operational handling.
The Customer is solely responsible for all content received, scanned or forwarded through the Service, including but not limited to:
TBH shall not be liable for any damages, losses, penalties or claims resulting from the nature, content or condition of any mail item received on behalf of the Customer.
Once a mail item has been handed over to a postal operator, courier service or customs authority, TBH and its Partners have no control over the item and accept no liability for:
All associated costs, including customs duties, storage fees, or return charges, shall be borne solely by the Customer.
TBH and its Partners may refuse, isolate, return or securely destroy any mail item that:
Where legally required, TBH may report suspicious items or activities to the relevant authorities. TBH shall not be liable for any resulting disposal, inspection or enforcement action.
TBH may suspend or terminate an Account at any time if it reasonably suspects misuse, fraud, non-payment, or violation of these Terms or applicable laws. In such cases, TBH may also instruct the relevant Partner to stop processing or receiving mail for the affected Customer.
TBH will make reasonable efforts to notify the Customer prior to suspension or termination, except where immediate action is required to prevent fraud, protect data security, or comply with a legal obligation.
Customers may cancel their Subscription at any time, including up to one (1) day before the next renewal date, through their Customer Portal. Cancellation will take effect at the end of the current billing period, and the Customer will retain access to their Account until that date.
Upon termination of a Subscription or Account, all mail remaining at the Partner Location will be securely destroyed unless otherwise required by law. Physical mail will not be forwarded or returned after the Account has been closed.
Digital scans and other account-related data will remain accessible for thirty (30) days after termination, in accordance with Article 6 (Data Retention), after which they will be permanently deleted from all systems. During this 30-day period, the Customer may download any remaining digital items.
In the event of non-payment, TBH may attempt to collect the outstanding amount through additional payment attempts or authorized recovery procedures. If payment remains unsuccessful, the Account will be closed, and the assigned Digital PO Box Number will be forfeited and may be reissued to another Customer after a reasonable period.
A Customer who is acting for purposes outside their trade or business (a "consumer") may withdraw from the contract within fourteen (14) days of its conclusion, without giving any reason. The 14-day period begins on the day after registration or, where a Subscription is purchased later, on the day after that purchase.
To withdraw, the Customer must send a clear statement of that decision by email to [email protected] before the 14-day period ends.
Where the Customer validly withdraws within the 14-day period, TBH will refund all amounts paid for the Subscription in full, regardless of any use of the Service during the withdrawal period. Reimbursement will be made without undue delay and no later than fourteen (14) days after TBH is informed of the withdrawal, using the same payment method the Customer used.
This right is in addition to the Customer's right to cancel a Subscription under Article 8.3 and does not limit any mandatory consumer right under the law of the Customer's country of residence.
All fees paid to TBH are non-refundable. No refunds or credits will be issued for unused Subscription periods, unspent Scan Credits, or early termination of an Account, except where mandatory consumer-protection law requires otherwise. This does not affect any reimbursement due to a consumer on withdrawal under Article 8.7.
TBH reserves the right to permanently block or restrict future account creation for Customers whose previous accounts were terminated due to fraud, misuse, or non-payment.
TBH shall not be liable for any loss of access, data, or mail items resulting from suspension or termination carried out in accordance with these Terms.
The Customer shall use the Services only for lawful, legitimate and clearly permitted purposes. Any misuse of the Services, Partner Locations or assigned Digital PO Box Number constitutes a material breach of these Terms.
The Customer is strictly prohibited from using the Services, the postal address, or the Digital PO Box Number for any of the following:
TBH is not obliged to monitor Customer activity. However, TBH may, where reasonably necessary:
TBH may immediately suspend or terminate the Customer’s Account, without prior notice, if TBH reasonably suspects or becomes aware of:
No refunds or credits shall be issued in connection with suspension or termination under this clause.
Where required by law, TBH may cooperate with postal authorities, customs authorities, regulators or law-enforcement agencies. TBH will only disclose Customer information when legally mandated to do so under applicable law.
The Customer shall be fully liable for any damages, losses, claims, penalties or expenses arising from misuse, illegal use or breach of this clause, including any costs incurred by TBH or its Partners in connection with investigations, legal proceedings or compliance efforts. The Customer shall indemnify and hold harmless TBH and its Partners from all such liabilities.
In the event of suspected or confirmed misuse, TBH and/or the relevant Partner Location may:
TBH acts solely as a technology and coordination service provider connecting Customers with independent Partner Locations for the handling of postal mail. TBH itself does not physically handle, open, or process any mail items, except through automated systems required for secure digital delivery.
While TBH and its Partners take reasonable measures to ensure reliable and secure service, TBH makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or completeness of the Services. The Services are provided on an “as is” and “as available” basis.
TBH shall not be liable for any errors, omissions, or loss of data resulting from transmission errors, system failures, or third-party network interruptions. Delays caused by Force Majeure events (as defined in Article 13) are excluded from liability.
TBH and its Partners shall not be liable for any loss, delay, damage, or destruction of mail items caused by postal operators, couriers, customs authorities, or other third parties beyond TBH’s control.
To the maximum extent permitted by applicable law, TBH’s total cumulative liability to any Customer, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer to TBH during the twelve (12) months preceding the event giving rise to the claim. This limitation shall not apply in cases of fraud, willful misconduct, or gross negligence.
In no event shall TBH or its Partners be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of business, income, data, privacy, reputation, or goodwill, even if advised of the possibility of such damages.
Mail content, customs and carrier exceptions: TBH and its Partners accept no liability for the nature, legality, safety or condition of any mail item, nor for any decision, delay, seizure, inspection or penalty imposed by customs, postal operators, courier services or governmental authorities. The Customer is fully responsible for all risks associated with forwarded or received items.
The Customer agrees to indemnify, defend, and hold harmless TBH, its Partners, officers, and employees from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
This indemnity obligation shall survive the termination or expiry of the Customer’s Account and remain in effect for claims arising from events that occurred during the term of the Agreement.
Service Availability: TBH may temporarily suspend access to the Services for maintenance, updates, or security improvements and will make reasonable efforts to minimize interruptions. TBH shall not be liable for delays or unavailability caused by such maintenance or by circumstances beyond its reasonable control.
After account termination, TBH has no obligation to retain or provide historical data or service history beyond the retention period specified in these Terms.
Nothing in these Terms shall exclude or limit TBH’s liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under applicable law.
TBH collects and processes personal data only to the extent necessary to provide and maintain the Services, verify identity, process payments, and communicate with Customers. All personal data is handled in accordance with TBH’s Privacy Statement, which forms an integral part of these Terms.
For the purpose of applicable data-protection laws, TBH acts as the Data Controller for all personal data processed in connection with Customer Accounts and Services. Partner Locations act as Independent Processors (independent data controllers or processors under their own legal obligations) for the limited operational processing of physical mail items, and are directly responsible for compliance with applicable data-protection laws in their jurisdictions. Stripe, hosting providers, and technical vendors act as authorized Sub-processors engaged by TBH to support payment, infrastructure, and security operations.
TBH processes personal data primarily on the basis of (a) performance of a contract with the Customer, (b) legitimate interest in operating a secure and efficient platform, and (c) consent, where applicable, for optional features such as mail-content scanning or marketing communications.
Where personal data is transferred outside the European Economic Area (EEA), including to the United Kingdom or the United Arab Emirates, TBH applies appropriate safeguards such as the EU Standard Contractual Clauses or equivalent mechanisms to ensure an adequate level of protection. Details of these measures are described in the Privacy Statement.
Partners are contractually bound to handle mail and related data securely and confidentially. They may only process information necessary for mail reception, scanning, or forwarding, and must implement equivalent security and privacy safeguards. TBH is not responsible for any partner processing outside the agreed operational scope or for violations of local laws by independent Partners.
TBH works with a limited number of authorized sub-processors, including Stripe (payment processing) and infrastructure providers for hosting and storage. An up-to-date overview is published in the Privacy Statement. Customers will be informed through the Customer Portal or by email if material changes occur in the list of sub-processors.
Customers remain responsible for maintaining the confidentiality of their login credentials and for all actions performed under their Account. TBH shall not be liable for unauthorized access resulting from the Customer’s failure to protect such credentials.
Where a Customer processes personal data of third parties through the Services in a manner that constitutes data controller activity under applicable data-protection laws (for example, where mail received through the Services contains personal data of the Customer’s own clients, contacts, or other identifiable natural persons), the Customer may rely on TBH’s General Data Processing Agreement (DPA), which forms part of these Terms.
The applicability of the DPA depends solely on the Customer’s role under relevant data-protection legislation. TBH does not determine or validate whether the Customer qualifies as a data controller in any given context. The Customer is responsible for assessing their own legal status and compliance obligations. The DPA does not apply where the Customer uses the Services solely for receipt of personal correspondence concerning themselves.
TBH implements appropriate technical and organizational measures to protect all Customer data against unauthorized access, loss, misuse, alteration, or disclosure. All scanned mail and personal information are stored in encrypted form on secure servers located within the European Union or other jurisdictions offering equivalent data-protection standards.
Deleted digital scans are not recoverable and are excluded from any system backups beyond the European Union; no data copies are retained outside EU jurisdictions. Data retention and deletion follow the periods defined in Article 6 (Data Retention).
The Digital PO Box may use AI technologies, including automated chat assistants and an AI voice assistant, to support communication with Customers and to provide faster, consistent information.
AI-generated responses are provided for general informational purposes only and do not constitute legal, financial or professional advice. Customers must verify important information with official documentation or human support.
All decisions regarding accounts, verification, compliance, service activation or mail-handling are made exclusively by human staff. AI systems do not make binding decisions and do not create legal effects.
While AI technologies are designed to enhance efficiency, they may occasionally produce incomplete or inaccurate information. The Digital PO Box is not liable for reliance on AI-generated suggestions.
Anonymised or pseudonymised conversation data may be used internally to improve system performance and support RAG-based enhancements, without identifying any Customer.
TBH may restrict or block access to AI-assisted communication in cases of excessive or abusive use, including automated scripts, mass prompts, repeated testing or behaviour that places disproportionate load on the system.
Use of our AI-based communication tools forms part of the overall Service and is subject to these Terms.
All official communications between TBH and the Customer shall take place electronically. Notices may be sent by email to the address registered in the Customer’s Account, or displayed as in-app notifications or announcements in the Customer Portal. Electronic communications from TBH shall be deemed to satisfy any legal requirement for written form.
The Customer is responsible for keeping their contact details up to date at all times. TBH is not responsible for undelivered notices resulting from outdated or incorrect contact information. TBH will never request sensitive data such as passwords or payment details by email.
TBH may update or modify these Terms, the Privacy Statement, or the Data Processing Agreement to reflect changes in its Services, legal requirements, or operational policies. For material changes, TBH will notify Customers in advance (normally at least fourteen (14) days before the effective date), except where immediate implementation is required by law or for security reasons. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Any communication between Customers and Partner Locations concerning the Services must be conducted through official TBH channels, including the Customer Portal and designated TBH email addresses. TBH is not responsible for statements, promises, or arrangements made outside its official communication channels.
All contractual notices, including updates to these Terms or policies, may be delivered electronically and shall be deemed received once sent or published in the Customer Portal, regardless of whether the Customer has read them.
The English version of these Terms shall always prevail. Translations in other languages are provided for convenience only and do not affect the interpretation of the English version.
For general support: [email protected]
For privacy or data-protection inquiries: [email protected]
For legal or compliance matters: [email protected]
These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The Parties shall make good faith efforts to resolve any dispute, controversy, or claim arising out of or relating to these Terms amicably through written notice and consultation before initiating arbitration or court proceedings. If a dispute cannot be resolved amicably within thirty (30) days from the date one Party notifies the other of the dispute, the following shall apply:
Where the Customer is not a consumer under applicable law, any dispute shall be finally resolved by arbitration under the Rules of the London Court of International Arbitration (LCIA), which rules are deemed to be incorporated by reference. The seat of arbitration shall be London, United Kingdom. The arbitral tribunal shall consist of one (1) arbitrator, and the language of arbitration shall be English. Each party shall initially bear its own legal costs and expenses, unless the arbitral tribunal decides otherwise in its final award. The award shall be final and binding on the Parties. TBH reserves the right to pursue undisputed payment claims before a competent court of jurisdiction instead of arbitration.
Nothing in this clause shall deprive a consumer of the protection afforded by the mandatory laws of their country of residence. Consumers may choose to resolve disputes either through arbitration under the LCIA Rules, or before the competent courts of their country of residence.
Each Party shall bear its own administrative and procedural costs unless otherwise decided by the arbitral tribunal or applicable court. If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
Nothing in this section limits TBH’s right to seek injunctive or equitable relief in any court of competent jurisdiction, where necessary to protect its confidential information or intellectual property.
Non-transferability: Customer Accounts and Digital PO Box Numbers are personal and non-transferable. Accounts or Subscriptions may not be assigned, shared, or transferred to any other person or entity without TBH’s prior written consent.
Assignment by TBH: TBH may assign or transfer its rights and obligations under these Terms to any affiliated company or successor entity in the event of a merger, acquisition, or reorganization, provided that the Customer’s rights under these Terms remain materially unaffected.
Multiple Locations: Customers may subscribe to multiple Partner Locations using the same Digital PO Box Number. Each location is treated as a separate service instance with its own Subscription and billing cycle. Termination of one location does not affect the validity of other active locations under the same Account.
Force Majeure: TBH shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government restrictions, postal disruptions, power outages, or internet failures. If such circumstances continue for more than sixty (60) days, either Party may terminate the affected Services without liability. During such events, TBH’s obligations shall be suspended for the duration of the event.
All software, content, trademarks, and materials made available through The Digital PO Box platform remain the exclusive property of TBH or its licensors. Customers receive a limited, revocable, non-exclusive, and non-transferable license to access and use the platform for personal or internal business purposes in accordance with these Terms. No intellectual property rights are transferred to the Customer by using the Services.
These Terms, together with the Privacy Statement and any specific service descriptions or policies referenced herein, constitute the entire agreement between TBH and the Customer and supersede all prior understandings or communications. In case of any conflict between these Terms and any other related document (such as the DPA or Privacy Statement), these Terms shall prevail unless mandatory law requires otherwise.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Provisions relating to liability, indemnity, data protection, payments, and confidentiality shall survive termination or expiry of these Terms.
Failure by TBH to enforce any provision of these Terms shall not be deemed a waiver of its rights to enforce the same or any other provision at a later time.
Annex reference: Annex UK, version 1.1
Document ID: TDPB-LEG-ANX-001
Effective date: 31-05-2026
Applies to: Partner Locations situated in the United Kingdom of Great Britain and Northern Ireland.
Relationship to the General Terms: This Annex forms an integral part of the Customer General Terms (the “General Terms”) published by The Bizz Hub LLC-FZ (“TBH”) under the trading name The Digital PO Box (“TDPB”). Capitalised terms used and not defined in this Annex have the meanings given in the General Terms.
UK.1.1 This Annex applies where, and only where, the Customer selects a Partner Location situated in the United Kingdom (a “UK Partner Location”).
UK.1.2 By selecting a UK Partner Location, the Customer accepts this Annex. The Annex applies in addition to the General Terms and prevails over any inconsistent provision in the main body of the General Terms in respect of that UK Partner Location only.
UK.1.3 This Annex does not affect any other Partner Location used by the Customer.
In this Annex:
UK.3.1 The Account Holder for a UK Partner Location must be a natural person.
UK.3.2 A Legal Person may not be an Account Holder in respect of a UK Partner Location, and TBH will not accept the registration or activation of a UK Partner Location for an Account established in the name of a Legal Person.
UK.3.3 An Account Holder who operates as a sole trader in their own personal name remains a natural person for the purposes of this Annex.
UK.4.1 All registered addressees at a UK Partner Location must be natural persons.
UK.4.2 The Account Holder may not register, and TBH will not accept the registration of, a Legal Person, business name, trading name, brand name, or other entity-related designation as an addressee at a UK Partner Location. A natural-person addressee may receive Mail at a UK Partner Location under (a) their full legal name and/or (b) one Permitted Trading Name under which they trade as a sole trader in their own name. The Account Holder may not register, and TBH will not accept the registration of, any Legal Person, or any business name, trading name, brand name, or other designation that denotes, implies, or corresponds to a Legal Person, as an addressee at a UK Partner Location.
UK.4.3 Each registered addressee must be a natural person whose full legal name has been verified by reference to government-issued identification. Where an addressee additionally registers a Permitted Trading Name, that Permitted Trading Name must be linked to that verified natural person.
UK.4.4 TBH may refuse, at its sole discretion, any addressee name (including any trading name) that in TBH's reasonable assessment denotes, implies, or could reasonably be understood to hold out a Legal Person.
UK.5.1 The Customer may use a UK Partner Location address only for the receipt of postal Mail addressed to a registered natural-person addressee. The Customer may use a UK Partner Location address for the receipt of postal Mail addressed to a registered natural-person addressee, including Mail addressed to that addressee under a Permitted Trading Name. The Customer may use a UK Partner Location address for the receipt of postal Mail addressed to a registered natural-person addressee, including Mail addressed to that addressee under a Permitted Trading Name.
UK.5.2 The Customer shall not use, list, display, hold out, or permit any third party to use, list, display, or hold out a UK Partner Location address as the correspondence address, business address, communication address, registered office, statutory address, or any other address of, on behalf of, or in respect of any Legal Person.
UK.5.3 Without limiting the generality of UK.5.2, the prohibition includes use on company letterheads, websites, email signatures, contracts, banking and financial records, supplier or customer correspondence, regulatory filings, social media, and any other public or third-party-facing communication,* in each case to the extent such use holds out the address as that of, on behalf of, or in respect of a Legal Person. For the avoidance of doubt, this UK.5.3 does not restrict the permitted sole-trader use described in UK.5.4.
UK.5.4 A natural-person Account Holder who trades as a sole trader in their own name may use a UK Partner Location address as a correspondence or mailing address in connection with that sole-trader activity — including on invoices, websites, and business correspondence — provided such use is in their own name or Permitted Trading Name, does not hold out the address as that of, on behalf of, or in respect of any Legal Person, and does not otherwise breach UK.5.2.
UK.6.1 Mail received at a UK Partner Location addressed to a Legal Person, business name, or trading name that does not correspond to a registered natural-person addressee may be returned to sender, refused, or destroyed at TBH’s discretion. Mail received at a UK Partner Location addressed to a Legal Person, or to a business or trading name that denotes or implies a Legal Person, or that does not correspond to a registered natural-person addressee or that addressee's Permitted Trading Name, may be returned to sender, refused, or destroyed at TBH's discretion.
UK.6.2 TBH and the Partner shall have no liability arising from such return, refusal, or destruction, and the Customer waives any claim in respect of mail handled in accordance with UK.6.1.
UK.7.1 The Customer warrants on a continuing basis throughout the term of any UK Partner Location subscription that:
UK.7.2 The Customer shall promptly notify TBH if any third party requests, attempts, or appears to be using the UK Partner Location address in a manner inconsistent with this Annex.
UK.8.1 Any breach of this Annex constitutes misuse under Article 9 (Misuse, Fraud & Prohibited Use) of the General Terms.
UK.8.2 In addition to the remedies available under Article 9 and elsewhere in the General Terms, TBH may at its discretion:
UK.8.3 No refund of any fees paid in respect of a UK Partner Location is due upon termination for breach of this Annex.
UK.9.1 This Annex reflects TBH’s compliance position regarding the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLR 2017”), in particular the scope of Trust or Company Service Provider activity set out in Regulation 12(2) of MLR 2017. TBH does not provide, and does not intend to provide via UK Partner Locations, a registered office, business address, correspondence address, or other related address service for any Legal Person. Regulation 12(2)(c) applies only to the provision of a registered office, business address, correspondence or administrative address, or related service for a company, partnership, or other Legal Person or legal arrangement. The provision of such an address service to a natural person, including a sole trader trading in their own name or under a Permitted Trading Name, falls outside Regulation 12(2)(c). This position is consistent with HMRC's published guidance *"Check if you need to register for money laundering supervision if you're a trust or company service provider"*, which states that a provider is not acting as a TCSP where it provides mailbox services to sole practitioners or private individuals.
UK.9.2 This UK.9 is provided for transparency only and does not form a representation or warranty by TBH on any matter of UK law.
UK.10.1 If any provision of this Annex is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
UK.10.2 In case of conflict between this Annex and the main body of the General Terms in respect of a UK Partner Location, this Annex prevails.
— End of Annex UK —
Annex reference: Annex FR, version 1.0
Document ID: TDPB-LEG-ANX-002
Effective date: 31-05-2026
Applies to: Partner Locations situated in the French Republic.
Relationship to the General Terms: This Annex forms an integral part of the Customer General Terms (the “General Terms”) published by The Bizz Hub LLC-FZ (“TBH”) under the trading name The Digital PO Box (“TDPB”). Capitalised terms used and not defined in this Annex have the meanings given in the General Terms.
FR.1.1 This Annex applies where, and only where, the Customer selects a Partner Location situated in France (a “France Partner Location”).
FR.1.2 By selecting a France Partner Location, the Customer accepts this Annex. The Annex applies in addition to the General Terms and prevails over any inconsistent provision in the main body of the General Terms in respect of that France Partner Location only.
In this Annex:
FR.3.1 The Account Holder for a France Partner Location must be a natural person.
FR.3.2 A Legal Person may not be an Account Holder in respect of a France Partner Location, and TBH will not accept the registration or activation of a France Partner Location for an Account established in the name of a Legal Person.
FR.3.3 An Account Holder who operates as an entrepreneur individuel or sole trader in their own personal name remains a natural person for the purposes of this Annex.
FR.4.1 All registered addressees at a France Partner Location must be natural persons.
FR.4.2 A natural-person addressee may receive Mail at a France Partner Location under (a) their full legal name and/or (b) one Permitted Trading Name under which they trade as a sole trader in their own name. TBH will not accept the registration of any Legal Person, or any business name or designation that denotes a Legal Person.
FR.5.1 The Customer may use a France Partner Location address for the receipt of postal Mail addressed to a registered natural-person addressee.
FR.5.2 The Customer shall not use, list, display, hold out, or permit any third party to use or hold out a France Partner Location address as the siège social, domicile commercial, adresse de correspondance, business address, registered office, or statutory address of any Legal Person.
FR.5.3 This prohibition includes use in any filing with the Registre du Commerce et des Sociétés (RCS), the Répertoire des Métiers (RM), or any other commercial register, as well as on company letterheads, websites, or regulatory filings.
FR.5.4 A natural-person Account Holder who trades as a sole trader (entrepreneur individuel) in their own name may use the address in connection with that sole-trader activity, provided it does not hold out the address as that of a Legal Person.
FR.6.1 Mail received at a France Partner Location addressed to a Legal Person, or to a business or trading name that denotes or implies a Legal Person, may be returned to sender, refused, or destroyed at TBH's discretion.
FR.6.2 TBH and the Partner shall have no liability arising from such return, refusal, or destruction.
FR.7.1 The Customer warrants that: (a) the Account Holder and all addressees are natural persons; (b) the France Partner Location address is not used in any manner prohibited by FR.5; and (c) no Legal Person uses or holds out the France Partner Location address.
FR.8.1 Any breach of this Annex constitutes misuse under Article 9 of the General Terms.
FR.8.2 TBH may at its discretion: (a) immediately suspend or terminate the Customer's use of the France Partner Location; (b) refuse, return, or destroy mail received in breach; and (c) terminate the Account without refund.
FR.9.1 If any provision of this Annex is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
FR.9.2 In case of conflict between this Annex and the main body of the General Terms in respect of a France Partner Location, this Annex prevails.
— End of Annex FR —
Annex reference: Annex CY, version 1.0
Document ID: TDPB-LEG-ANX-003
Effective date: 31-05-2026
Applies to: Partner Locations situated in the Republic of Cyprus.
Relationship to the General Terms: This Annex forms an integral part of the Customer General Terms (the “General Terms”) published by The Bizz Hub LLC-FZ (“TBH”) under the trading name The Digital PO Box (“TDPB”). Capitalised terms used and not defined in this Annex have the meanings given in the General Terms.
CY.1.1 This Annex applies where, and only where, the Customer selects a Partner Location situated in the Republic of Cyprus (a “Cyprus Partner Location”).
CY.1.2 By selecting a Cyprus Partner Location, the Customer accepts this Annex.
In this Annex:
CY.3.1 The Account Holder for a Cyprus Partner Location must be a natural person.
CY.3.2 A Legal Person may not be an Account Holder in respect of a Cyprus Partner Location.
CY.3.3 An Account Holder who operates as a sole trader in their own personal name remains a natural person for the purposes of this Annex.
CY.4.1 All registered addressees at a Cyprus Partner Location must be natural persons.
CY.4.2 A natural-person addressee may receive Mail at a Cyprus Partner Location under (a) their full legal name and/or (b) one Permitted Trading Name under which they trade as a sole trader in their own name. TBH will not accept the registration of any Legal Person, or any business name or designation that denotes a Legal Person.
CY.5.1 The Customer may use a Cyprus Partner Location address for the receipt of postal Mail addressed to a registered natural-person addressee.
CY.5.2 The Customer shall not use, list, display, hold out, or permit any third party to use or hold out a Cyprus Partner Location address as the registered office, correspondence address, business address, administrative address, or statutory address of any Legal Person.
CY.5.3 This prohibition includes use in any filing with the Department of Registrar of Companies and Intellectual Property (DRCOR) or any other commercial register.
CY.5.4 A natural-person Account Holder who trades as a sole trader in their own name may use the address in connection with that sole-trader activity, provided it does not hold out the address as that of a Legal Person.
CY.6.1 Mail received at a Cyprus Partner Location addressed to a Legal Person may be returned to sender, refused, or destroyed at TBH's discretion.
CY.6.2 TBH and the Partner shall have no liability arising from such return, refusal, or destruction.
CY.7.1 The Customer warrants that: (a) the Account Holder and all addressees are natural persons; (b) the address is not used in any manner prohibited by CY.5; and (c) no Legal Person uses or holds out the address.
CY.8.1 Any breach of this Annex constitutes misuse under Article 9 of the General Terms.
CY.8.2 TBH may at its discretion: (a) immediately suspend or terminate the Customer's use of the Cyprus Partner Location; (b) refuse, return, or destroy mail received in breach; and (c) terminate the Account without refund.
CY.9.1 If any provision of this Annex is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
CY.9.2 In case of conflict between this Annex and the main body of the General Terms in respect of a Cyprus Partner Location, this Annex prevails.
— End of Annex CY —
This document forms part of The Digital PO Box Legal Framework.
Version: 1.7 / Date: 31-05-2026 / Includes: Annex UK v1.1 / Annex FR v1.0 / Annex CY v1.0